SOP library
A ready network standard. Take it as-is, adapt it, or bring your own. You own the quality of your files; we train to the version in force.
YMME Academy · Live for partners
Standards you can teach.
At most independent hotels, service quality lives in one good manager’s head. The SOP canon and Academy put it in a system — so it survives every shift, every new hire, every new property.
The gap
Chains train inside a cage. Independents get a binder.
Global brands keep an academy only inside their own model. We give the same layer — canon and staff training — inside a YMME partnership, without taking the name on the door in Solo.
The offer
A canon you can run.
Staff training
Five minutes on a phone, assessment not attendance, a YMME certificate. Not a standalone learning platform: the layer that makes the canon executable.
The product
How it looks in use.
These screens are illustrative. The product is live for partner staff — a lesson on a phone, a partner view of who passed, a live canon. Entry is by invite.
SOP
Three ways to bring a standard in.
Take the canon
As written. Fastest for branded management and a flag.
Adapt it
Canon as base, edits for house, kitchen, market. Typical service partner.
Your SOPs
You upload them. Academy teaches them. You own the source.
Three doors
One engine. Three ways to be YMME.
Your name stays
Full brand service, identity kept. Powered by YMME. Take, adapt, or replace the canon. The main door for independents.
Flag / co-brand
YMME name or co-brand. Canon is the network standard. Academy is the brand academy. Short contract — not a 20-year cage.
Under the YMME brand
We operate the property. The guest sees YMME. Canon is locked. Academy is mandatory — certified share is an ops KPI.
Academy is included in all three doors. What changes is how tight the canon is — and whose name is on the credential.
Partnership
Included in a partnership.
Canon and Academy are not sold as a course shop. Terms — including founding — live on ymmehotels.com/partners. We do not publish a local price here.
Not a brand rental. Guest data stays yours. Founding-partner terms are on the partnership page.
Ecosystem
Academy is layer 07. Canon is 06.
Markets
CIS, Asia, Africa, LATAM. HQ Yerevan.
- 01CIS — headquarters in YerevanHQ
- 02Asiashared languages
- 03AfricaEN
- 04Latin AmericaES
Tracks
Five tracks. Two of them are the tools.
The same curriculum as ymmehotels.com/academy: five tracks, assessment not attendance.
Guest experience
The art of being expected
The difference between a room and a welcome. The first ten minutes. Peak and end. A ritual, not a script.
Revenue
Think like a revenue manager
Read your own demand. Live inside YMME Cadence. Rate psychology.
AI fluency
Your team, fluent in the system
YMME Baton in the daily stand-up. Melody: when AI hands off to a human. A colleague, not a chore.
Housekeeping
Standards you can see
Room standards and inspection rhythm. Quality scoring that sticks.
Service protocols
Grace under pressure
Service recovery and the difficult guest. Cross-cultural hospitality.
How it works
Five minutes. Then an assessment.
A lesson between shifts
About five minutes on a phone, in the staff’s language, works offline.
Baseline visit
A standards baseline set at your property, not in theory.
Track credential
Assessment, not attendance. Per track.
Accreditation
Accreditation is part of the partnership path. Not a claim that an external credential is already in force.
Partner-staff training already runs — invite-only, inside a YMME partnership. Not a public course shop. Accreditation is part of the partnership path.
Questions
Short, without the pitch.
Is this a franchise?
No. ymmehotels.com/partners says it plainly: not a franchise, not a brand rental. Solo keeps your name. Duet is a flag / co-brand on a short contract. Ensemble is management under the YMME brand.
Is Academy sold separately?
No. Canon, Academy, Score and Supply are part of the platform and scoped per partnership. This is not an LMS shop.
Can we bring our own SOPs?
Yes. Take the canon, adapt it, or upload yours. You own the quality of your files; we train to the version in force on the property.
Is training already accredited?
No. Track assessment exists. Accreditation is part of the partnership path. We do not sell it as a fact.
How do staff sign in?
By property invite. Partners assign training in the Partner office. This is for partner properties, not an open course.
Ready to pick a door?
A model for your property within 24 hours. Guest data stays yours.